Our Commitment to Your Wellness Journey

At Diffuser Jewelry Shop, we understand that your wellness journey is deeply personal and important. Just as we meticulously craft each piece of diffuser jewelry to enhance your daily routine with elegance and intention, we’ve designed our shipping and returns process to support your complete satisfaction. We’re here to ensure your experience with us is as harmonious as the essential oils that inspire our creations.

Shipping Information

Order Processing Time

We carefully prepare each order with attention to detail. All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

Standard Shipping – $12.95

• Carrier: DHL or FedEx

• Delivery Time: 10-15 business days after shipping

• Recommended for faster, trackable delivery

Free Shipping

• Available for orders over $50

• Carrier: EMS

• Delivery Time: 15-25 business days after shipping

Please note: We ship worldwide except to select remote areas and certain Asian countries. Delivery times are estimates and may vary depending on your location and customs processing.

Returns & Exchanges Policy

We want you to love your Diffuser Jewelry Shop products. If you’re not completely satisfied, we’re here to help make it right.

Return & Exchange Eligibility

We accept returns and exchanges within 15 days of your receipt of items. To be eligible:

  • Item must be in original condition
  • Unused and unworn
  • In original packaging with all tags attached
  • Accompanied by original receipt or proof of purchase

Important: Non-Returnable Items

For health, safety, and quality assurance reasons, we cannot accept returns or exchanges on the following products once opened or used:

  • Essential Oils (opened or used containers)
  • Roll-On Bottles (once opened or used)
  • Dog Oils (for pet safety reasons)
  • Signature Blends (opened containers)
  • Single Oils (opened containers)
  • Carrier Oils (opened containers)

Note: We can only accept returns on these items if they are unopened, in their original sealed packaging, and returned within the 15-day window.

Return Process

Follow these simple steps to initiate your return or exchange:

1 Submit Your Return Request

Within 15 days of receiving your order, email us at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Diffuser Jewelry Shop Team,

I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) to Return/Exchange: [Product Name(s)]
Reason for Return/Exchange: [Please briefly explain]
Preferred Resolution: [Refund / Exchange for (specific product)]
I confirm that the item(s) are in original condition with packaging and tags intact.

Thank you,
[Your Full Name]

2 Wait for Authorization

Our customer care team will review your request and email you a Return Authorization Number and shipping instructions within 1-2 business days.

3 Ship Your Return

Package your item(s) securely, include your Return Authorization Number clearly on the package, and ship to:

Diffuser Jewelry Shop Returns
3414 Tree Frog Lane
Kansas City, US 64119

We recommend using a trackable shipping service as you are responsible for return shipping costs unless the return is due to our error.

4 Processing

Once we receive your return, we will inspect the items and process your refund or exchange within 3-5 business days.

Refund Information

Refund Timeline

Refunds will be processed within 3-5 business days after we receive and inspect your returned items.

Refund Method

Your refund will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
  • PayPal: 3-5 business days to appear in your PayPal account

Please note that original shipping fees are non-refundable, unless the return is due to our error.

Exchanges

For exchanges, we will ship your replacement item once we receive and process your return. Standard shipping fees apply for exchange shipments unless the exchange is due to our error.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately at [email protected] with photos of the damaged/incorrect item and your order number. We will arrange a replacement at no additional cost to you, including prepaid return shipping if necessary.

Need Assistance?

Our dedicated customer care team is here to help with any questions about shipping, returns, or exchanges.

Email: [email protected]

Address: 3414 Tree Frog Lane, Kansas City, US 64119

We typically respond within 24-48 hours during business days.

Thank you for choosing Diffuser Jewelry Shop, where we blend elegant wellness solutions with exceptional customer care.