Welcome to our FAQ section. At Diffuser Jewelry Shop, we’re committed to providing you with an elegant and seamless wellness experience. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.

Product Information

What types of diffuser jewelry do you offer?
We offer a beautiful collection of diffuser jewelry including necklaces, bracelets, earrings, rings, and specially designed glow bracelets. Each piece is crafted to be both aesthetically pleasing and functionally elegant for your wellness journey.
How does diffuser jewelry work?
Our diffuser jewelry features porous materials like lava stone or special pads that absorb and slowly release essential oils. Simply apply a few drops of your favorite essential oil to the diffusing element, and enjoy the aromatic benefits throughout your day.
Do you offer essential oils as well?
Yes! We offer a wide selection of single oils, signature blends, carrier oils, and specially formulated dog oils to complement your diffuser jewelry collection.

Shipping & Delivery

Where do you ship?
We ship globally to bring functional elegance to wellness enthusiasts worldwide. Please note that delivery to some Asian countries and remote locations may not be available due to shipping restrictions.
What are your shipping options and timeframes?
We offer two shipping options:
• Standard Shipping ($12.95): Delivered within 10-15 business days after shipping via DHL or FedEx
• Free Shipping: Available for orders of $50 or more, delivered within 15-25 business days after shipping via EMS
How long does order processing take?
Each order undergoes 1-2 business days of processing, followed by a meticulous quality check and careful packaging to ensure your jewelry arrives in perfect condition.
Are there any additional fees for international orders?
International customers are responsible for any applicable customs duties or taxes imposed by their country. These fees are not included in your order total and are payable upon delivery.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your diffuser jewelry. If for any reason you’re not happy with your purchase, we offer a 15-day return policy from the date you receive your items.
How do I initiate a return?
Please contact our customer care team at [email protected] with your order details, and we’ll guide you through the return process.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Do I need to create an account to place an order?
While creating an account allows for faster future purchases and order tracking, it’s not required. You can check out as a guest if you prefer.

Care & Maintenance

How do I care for my diffuser jewelry?
To maintain your jewelry’s beauty and functionality, gently clean the diffusing element with water and allow it to dry completely between oil applications. Avoid using harsh chemicals or submerging non-diffuser components in water.
Can I change the scents in my diffuser jewelry?
Absolutely! We recommend allowing the current scent to fade completely before applying a new one, or gently cleaning the diffusing element to remove residual oils before switching scents.

Contact Information

How can I contact customer service?
Our customer care team is here to help with any questions or concerns. You can reach us at [email protected]. We typically respond within 24-48 hours during business days.
What is your business address?
Diffuser Jewelry Shop
3414 Tree Frog Lane
Kansas City, US 64119

Thank you for choosing Diffuser Jewelry Shop, where wellness meets elegance in every delivery.